BabiesMart Baby Floor Activity Play Gym mat with Musical Light

We have a 60-days return policy, which means if you decide within 60 days after receiving your item that you do not like the product you are entitled to send it back for a refund or exchange!

For any queries please call 1300-828-992 or start a chat with our customer support team.

Find out more about our return policy click here.

Orders are either dispatched the same business day or the next business day

Free Standard Shipping on All orders in AustraliaStandard Shipping (mainly Australia Post)

Contactless delivery between 2-9 business days - FREE

Express Shipping (mainly Australia Post - Express)

Extra Cost Calculated at checkout.

Our Shipping Partners:

Australia Post, Sendle, Amazon logistics & Startrack.

Please Note:

Western Australia and Northern Territory are experiencing delays from all Courier services as we send from Melbourne, it depends on the couriers for the shipping time, as we dispatch the item the same day or the next business day it's on the couriers how long it takes for them to complete the delivery (early or late)

BabiesMart is not liable for:

Delay in Courier services - standard or express (we can email you the receipt if you require to confirm the courier service and type of service used to deliver standard or express)

Refunding the parcel because of exceeded transit times (we can create an inquiry with the couriers and give you an update)

Refunding the Parcel before we receive the item back (we can only refund once we receive the parcel back to us)

We have a 60-days return policy, which means if you decide within 60 days after receiving your item that you do not like the product you are entitled to send it back for a refund or exchange!How to start a return process:

1. Initiate a chat with our customer support or call us on 1300-828-992 during our business hours 09:00 a.m. - 05:00 p.m. AEST
2. Give us your refund reason
3. For items that are faulty or damaged, or the wrong item delivered you will be eligible to get a full refund, for that we need photos and videos of the item
4. For any other reasons, get a confirmation from our support team and you will get a return address, please remember customers are liable for their shipping return costs.

When you start a return process the return window Is open only for 30 days if the product is not dispatched/sent by the customer to us, the return window will close. Please make sure to hand it over to the courier within 30 days. When you are eligible for a complete refundIf the product is faulty or damagedIf the product is not what described (the colour is different than described or the wrong item delivered)You have two options either get a full refund or get an exchange of the same or similar valuePlease scroll down below for Product categories it differs from category to categoryWhen you are eligible for a partial refundIf a customer does not like the product for whatsoever reason - change of mindYou will be eligible for a partial refundA partial refund means you will get an amount equal to the product (- Shipping cost)The customer has to return the item to our warehouse located in Melbourne, do not send or return the item unless approved by customer support of babiesmart.com.auYou will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Returns

Our policy lasts 60 days.
*If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Read More Click here.