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GuardMate Safety Gate by Toddly: Where Innovation Meets Safety
Step into a world where child safety is paramount without compromising on style or convenience. Introducing the GuardMate Safety Gate by Toddly, designed to be the ultimate guardian in your home, keeping your little ones safe while maintaining a sleek and modern look.
✔️ Formaldehyde-Free
✔️ Eco-Friendly & Easy to Use
✔️ Rust-Proof & Durable
The Toddly GuardMate Baby Safety Gate is the perfect solution for keeping your little ones or pets safe in any space. Designed to cater not only to babies but also to pets like dogs and cats, this adjustable gate with extensions can be used in staircases, doorways, and more.
Flexible and Versatile Design
Whether you need to protect your baby, puppy, or even your curious cat, the GuardMate offers an adjustable width from 65 cm to 164 cm with available extensions of 10, 20, 30, and 45 cm. Its customisable fit makes it ideal for a wide variety of spaces—be it your living room, staircase, or kitchen doorway.
Pet-Friendly and Baby-Safe
The Toddly GuardMate isn’t just for babies. It’s also an excellent safety gate for pets. Whether you have a small dog, a curious puppy, or an indoor cat, this gate will help you create a secure barrier. You can even customize it with a cat door or choose a foldable design for added convenience.
Why Choose GuardMate?
- Infant and Pet Safety: This gate keeps your baby, pets (dogs or cats), and even areas like staircases, doorways, or hallways secure.
- Easy Operation: The automatic opening and closing system provides adult-friendly access while keeping your little ones or pets safe.
- No Trip Hazard: Designed with a smooth bottom surface, preventing tripping when walking through with your hands full.
All Extensions come with the extension support
Key Features:
- Unwavering Safety: Standing tall at 78 cm, the gate keeps your child secure and safe.
- Eco-Conscious Design: Made with eco-friendly materials, this gate is formaldehyde-free for a healthier home environment.
- Durable and Rust-Proof: Crafted for long-term use, even in high-traffic areas.
- Seamless Integration: The support ramp ensures smooth transitions between gate segments, and connectors reinforce the structure for extra security.
- Customizable Extensions: Available in 10, 20, 30, or 45 cm, easily extend your gate to fit a wide range of doorways and staircases.
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Easy Installation: No drilling or screws are required. The pressure-mounted system ensures a quick and easy setup.
Specifications:
- Height: 78 cm
- Gate Width: 65-74 cm
- Available Extensions: 10, 20, 30, and 45 cm options
- Maximum Width with Extensions: Up to 164 cm
- Material: Rust-proof, durable, and formaldehyde-free
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Functionality: Automatic opening and closing system for hassle-free access
Advantages:
- Versatility: Ideal for staircases, kitchens, hallways, and other high-risk areas in your home.
- Convenience: Adults can easily navigate through the gate with the automatic opening and closing system.
- Pressure-Mounted Installation: No need for drills or screws—setup is quick and damage-free.
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Customisable Fit: Extensions allow you to perfectly adjust the gate to fit your space, from 65 cm to a maximum of 164 cm.
How to Choose Your Toddly GuardMate:
- Measure Your Door Frame: Accurately measure the width of your door or staircase opening.
- Select Your Base Model: Choose the Standard Safety Gate that fits openings between 65 and 74 cm.
- Decide on Extensions: If your space requires more coverage, select from our extension options: 10 cm, 20 cm, 30 cm, or 45 cm, to extend the gate as needed.
For example, adding a 20 cm extension to both sides of the gate extends the range from 65-74 cm to 105-114 cm.
By following these steps, you can customize your Toddly GuardMate to fit any opening up to 164 cm
Invest in the GuardMate Safety Gate today and wrap your home in a cocoon of safety, letting your children play and explore with peace of mind. Here at Toddly, we believe that safety and convenience should go hand in hand. With GuardMate, we make that belief a reality.
Dispatch and Delivery Times
Domestic Shipping (Australia)
- Standard Shipping: Most orders are dispatched within 2 business days.
- Priority Shipping: Dispatched within 1 business day.
- Express Shipping: Enjoy faster delivery with express transit times and priority dispatch within 1 business day.
- Priority Express Shipping: Available for selected postcodes, with delivery within 2 business days.
Pre-Orders
- Pre-orders will begin dispatch on the specific date mentioned in the product details.
- Once dispatched, pre-orders follow regular transit times.
Holiday Period Delays
- During 24th December to 2nd January, dispatch and delivery times may be delayed due to reduced workforce availability. This includes delays with express shipping services.
Remote Locations (QLD, WA, NT)
- Shipments to remote locations may take additional time as deliveries are dispatched from Melbourne.
Shipping Details
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Limited Free Shipping Australia-Wide:
Metro and nearby areas as defined by Australia Post qualify for free shipping. For remote areas, we only pass on additional surcharges applied by Australia Post. -
Reliable Shipping Partners:
We work with Australia Post, Sendle, Couriers Please, Aramex, and Startrack to deliver your orders. -
Remote Locations (QLD, WA, NT):
Deliveries to these areas may experience delays as shipments are dispatched from Melbourne.
Shipping Protection
For your peace of mind, we offer Shipping Protection to safeguard parcels from:
- Theft
- Loss during transit
- Delivery to the wrong address
🌟 If a parcel exceeds delivery times by more than 30 business days (excluding returns to sender or incorrect/insufficient addresses), we will issue a full refund. Please note that this process requires confirmation from the courier. Allow us a few additional business days to investigate and confirm the status with the courier before processing the refund or exchange with a different courier or express (if available).
Shipping-Related Notes
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Incorrect or Incomplete Addresses:
- Parcels returned due to address errors will incur shipping cost deductions or re-shipment charges.
- If a parcel is lost due to an incorrect address provided by the customer, we cannot issue refunds or store credits.
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Delivery Delays (Orders Not covered with shipping protection)
- BabiesMart is not liable for courier delays. Refunds for delayed parcels are issued only if the transit time exceeds 30 business days and the courier confirms the delay.
International Delivery is Now Available!
We're excited to announce that we now deliver to the following countries:
- New Zealand (Duty-Free)
- Cook Islands
- French Polynesia
- New Caledonia
- Papua New Guinea
- Vanuatu
- Solomon Islands
Check out the collection exclusively built for our international customers for easy checkout and to ensure we meet product guidelines for size and weight: [checkout the collection].
International Shipping
We now deliver to:
- New Zealand (Tax & Duty Free)
- Cook Islands, French Polynesia, New Caledonia, Papua New Guinea, Vanuatu, and Solomon Islands
Taxes & Duties
- New Zealand: Tax & Duty Free
- Other Countries: Taxes and duties are calculated as per destination.
- Example for New Caledonia (Tax 20%, Duty 20%):
- Item Price: AUD 20
- Tax: AUD 4 (20% of $20)
- Duty: AUD 4 (20% of $20)
- Total: AUD 28
Prices are displayed in local currency to ensure transparency during checkout.
Contact Us
For shipping-related queries or assistance, contact us at customercare@babiesmart.com.au.
60-Day Hassle-Free Returns at BabiesMart
At BabiesMart, we want you to love your purchase. If something isn’t quite right, we’ve made our returns & refunds policy simple and flexible to ensure a smooth experience.
We’re here to help with exchanges, replacements, store credit options or refunds to make things right!
Change of Mind Returns – 60 Days Hassle-Free
We understand that sometimes things don’t work out! You can return your item within 60 days for:
🔹 Free Exchange – Swap it for something you’d prefer!
🔹 Full Store Credit – Use your credit on any future purchase—it never expires!
📌 For Change-of-Mind Returns:
✔ Items must be in their original condition & packaging so they’re ready for their next home.
✔ Opened or Used Items: If the item is returned not in resaleable condition, a small restocking fee of 15% (or a minimum of $15) may apply to cover handling costs.
🚚 Return Shipping: Customers cover return shipping for change-of-mind returns.
🛑 99% of Customers Do Not Incur a Restocking Fee!
We understand that minor cosmetic damage to the box during shipping is normal and does not affect your return eligibility. The restocking fee only applies if the product has been used, missing parts, or is not in resaleable condition.
Eligibility for Returns
To qualify for a return:
- The item must be in original condition (unused, with all tags).
- It must include the original packaging to ensure it’s ready for its next home.
If you’re unsure about your item’s eligibility, just reach out—we’re happy to assist.
Received a Damaged, Defective, or Incorrect Item? We’ve Got You Covered!
We’re so sorry if something went wrong with your order! Here’s how we can fix it:
🔹 Free Replacement – We’ll send you a replacement at no cost.
🔹 Full Store Credit – If you prefer, we can issue full store credit for the value of the item.
🕒 Faulty or damaged items must be reported within 14 days of receiving your order for assessment. Claims made after this period will be handled under warranty coverage (if applicable).
🚚 We Cover Return Shipping for These Cases
Refunds
Refunds are only offered if an exchange or store credit is not suitable.
💰 How Refunds Work:
✔ Processed within 1–3 business days after we receive and inspect the returned item.
✔ Refunds will reflect in your account depending on your bank or card issuer’s processing times.
✔ Return shipping costs deduction applies to refunds if paid by BabiesMart.
Important Notes & Return Guidelines
📌 Timely Returns:
🕒 Items must be returned within 21 days of receiving return instructions.
📌 Expired Return Labels:
- If a return label expires, we can reissue a new label upon request.
- If the item is not returned within 21 days of the second label, the return may be canceled, and a refund/store credit may no longer be available.
📌 Pre-Approval Required:
- Returns sent without prior approval may not be accepted.
📌 Delayed Returns:
- If a return is not tracked or dropped off within 21 days, but we’ve granted an extension, we can provide a new return label.
- However, if the item still isn’t returned after this extension, additional restocking costs may apply.
Shipping-Related Returns & Delivery Delays
1. Incorrect or Incomplete Addresses
If a parcel is returned to us due to an incorrect or incomplete address provided at checkout:
✅ We can re-ship the parcel (re-shipping fees apply).
✅ Or, we can issue a store credit minus the return shipping cost.
2. Delivery Delays – We’re Here to Help!
We work with reliable couriers, but sometimes delays happen. Here’s how we handle it:
✅ Parcel Recovery: If a parcel is delayed beyond normal transit times, we will recover it at our expense before proceeding with any resolution.
✅ Discount Coupon Option: Customers can choose to keep the order and receive a discount coupon as compensation for the delay.
✅ Full Store Credit Option: If the delay exceeds 30 business days (confirmed by the courier), customers can choose to return the parcel for a full store credit or refund.
We’re committed to working closely with our customers to resolve delivery issues quickly and fairly.
Exchanges – The Fastest & Easiest Solution!
We always recommend exchanges for a quick and hassle-free resolution! Whether you need a different size, colour, or model, let us know—we’ll arrange an exchange as soon as we receive the original item.
How to Start a Return or Exchange
We’re here to help every step of the way! Here’s what to do:
📩 Contact Us – Email customercare@babiesmart.com.au or start a chat with our support team.
📝 Provide Details – Share the reason for your return. If the item is damaged or defective, include photos or videos.
📦 Follow Instructions – We’ll provide a return label and detailed instructions.
Holiday & Promotional Periods
We understand that customers may occasionally change their minds, even during Black Friday, Cyber Monday, and Clearance Sales.
📌 Change-of-Mind Returns During These Periods:
✔ Accepted but subject to a $20 return charge.
✔ A restocking fee may apply for items not in resaleable condition (minimum $15).
✔ Only store credit will be issued for change-of-mind returns during these periods.
📌 Damaged, Defective, or Incorrect Items:
✔ Returns for these issues will continue to be honoured as per our standard policy.
International Customers (Excluding Australia)
📦 Only Damaged, Defective, or Incorrect Items are Replaced.
❌ No Change of Mind Returns for International Customers.
Contact Us
If you have any questions or concerns about our return and refund policy, feel free to email us at customercare@babiesmart.com.au.
Thank you for choosing BabiesMart! We’re dedicated to providing the best shopping experience for you and your little one. 😊
