Dispatch and Delivery Times
Domestic Shipping (Australia)
- Standard Shipping: Most orders are dispatched within 2 business days.
- Priority Shipping: Dispatched within 1 business day.
- Express Shipping: Enjoy faster delivery with express transit times and priority dispatch within 1 business day.
- Priority Express Shipping: Available for selected postcodes, with delivery within 2 business days.
Pre-Orders
- Pre-orders will begin dispatch on the specific date mentioned in the product details.
- Once dispatched, pre-orders follow regular transit times.
Holiday Period Delays
- During 24th December to 2nd January, dispatch and delivery times may be delayed due to reduced workforce availability. This includes delays with express shipping services.
Remote Locations (QLD, WA, NT)
- Shipments to remote locations may take additional time as deliveries are dispatched from Melbourne.
Shipping Details
-
Limited Free Shipping Australia-Wide:
Metro and nearby areas as defined by Australia Post qualify for free shipping. For remote areas, we only pass on additional surcharges applied by Australia Post. -
Reliable Shipping Partners:
We work with Australia Post, Sendle, Couriers Please, Aramex, and Startrack to deliver your orders. -
Remote Locations (QLD, WA, NT):
Deliveries to these areas may experience delays as shipments are dispatched from Melbourne.
Shipping Protection
For your peace of mind, we offer Shipping Protection to safeguard parcels from:
- Theft
- Loss during transit
- Delivery to the wrong address
🌟 If a parcel exceeds delivery times by more than 30 business days (excluding returns to sender or incorrect/insufficient addresses), we will issue a full refund. Please note that this process requires confirmation from the courier. Allow us a few additional business days to investigate and confirm the status with the courier before processing the refund or exchange with a different courier or express (if available).
Shipping-Related Notes
-
Incorrect or Incomplete Addresses:
- Parcels returned due to address errors will incur shipping cost deductions or re-shipment charges.
- If a parcel is lost due to an incorrect address provided by the customer, we cannot issue refunds or store credits.
-
Delivery Delays (Orders Not covered with shipping protection)
- BabiesMart is not liable for courier delays. Refunds for delayed parcels are issued only if the transit time exceeds 30 business days and the courier confirms the delay.
International Delivery is Now Available!
We're excited to announce that we now deliver to the following countries:
- New Zealand (Duty-Free)
- Cook Islands
- French Polynesia
- New Caledonia
- Papua New Guinea
- Vanuatu
- Solomon Islands
Check out the collection exclusively built for our international customers for easy checkout and to ensure we meet product guidelines for size and weight: [checkout the collection].
International Shipping
We now deliver to:
- New Zealand (Tax & Duty Free)
- Cook Islands, French Polynesia, New Caledonia, Papua New Guinea, Vanuatu, and Solomon Islands
Taxes & Duties
- New Zealand: Tax & Duty Free
- Other Countries: Taxes and duties are calculated as per destination.
- Example for New Caledonia (Tax 20%, Duty 20%):
- Item Price: AUD 20
- Tax: AUD 4 (20% of $20)
- Duty: AUD 4 (20% of $20)
- Total: AUD 28
Prices are displayed in local currency to ensure transparency during checkout.
Contact Us
For shipping-related queries or assistance, contact us at customercare@babiesmart.com.au.