Experience the ultimate in comfort and support with the Toddly SnuggleFlow Baby Carrier. Available in two distinctive designs, our carriers ensure your baby’s safety and convenience, featuring ergonomic 'M' position support recommended by pediatricians (healthy hip positioning).
Features:
Silver Cloud Carrier:
- Material: High-quality, breathable cotton for comfort in all seasons
- Strap Type: Adjustable shoulder and waist straps for a customized fit
- Weight Recommendation: Maximum 20 kg
- Ergonomic Benefits: Ensures baby is in a natural 'M' position, supporting healthy hip development and preventing hip dysplasia.
Midnight Sky Carrier with Detachable Hip Seat:
- Suitable for: All body sizes, highly versatile
- Material: Durable cotton with a breathable mesh layer option for warmer days
- Strap Type: Shoulder and waist straps, with an additional hip seat for extra support
- Weight Recommendation: Maximum 20 kg
- Ergonomic Benefits: Features an adjustable seat to maintain the natural 'M' position, accommodating the baby’s growth and various carrying preferences.
Infant Carrier Benefits:
- Safety and Comfort: All materials are free from harmful substances and tested for safety, featuring soft padding to protect both the baby and the wearer.
- Adjustability: Both models offer multiple carrying positions to accommodate your baby's growth and comfort.
- Care Instructions: Easy care with machine washable fabric.
Ergonomic Baby Carrier Advantages:
- Practicality: Both carriers include a storage pocket for essentials. The Dark Blue variant also features a cooling mesh layer for additional comfort in hot weather.
- Sensitive Design: The Light Grey carrier is specially designed for smaller body frames, ensuring a snug, comfortable fit without being restrictive.
Emphasized Ergonomic Design: The Toddly SnuggleFlow Baby Carriers are designed to maintain the baby in the recommended 'M' shape leg position, supporting natural hip development and aligning with pediatric recommendations for healthy spine and hip growth
Frequently Asked Questions (FAQs):
Are baby carriers safe for newborns? Yes, our carriers are designed to securely support newborns, ensuring a safe ergonomic 'M' position.
What age is the baby carrier suitable for?
Ideal up to 20 kg of baby weight up to 36 Months.
Can the baby carrier cause back pain? No, our carriers feature padded straps and a waist belt to distribute weight evenly, minimizing back strain.
How do I use the baby carrier for a newborn? Use the horizontal or face-inward positions to safely support newborns, ensuring the 'M' leg position.
How do I clean the baby carrier? Both carriers are machine washable; simply remove detachable parts and wash on a gentle cycle.
Can I use the carrier for breastfeeding? Yes, both models are designed to facilitate comfortable breastfeeding.
How do I adjust the carrier to fit different sizes? The carriers have adjustable shoulder and waist straps, with the Midnight Sky also featuring an adjustable hip seat.
What is the maximum weight the carrier can hold? Both carriers can support up to 20 kg.
What makes the Toddly SnuggleFlow Baby Carriers ergonomic? They ensure your baby is in the recommended 'M' position, supporting healthy hip and spine development.
🚨 Important Notice for Black Friday and Busy Periods:
We are currently experiencing higher-than-usual order volumes. While we aim to process and dispatch orders promptly, delays of 1-2 business days may occur due to the high demand.
Even with Priority Dispatch, both BabiesMart and our shipping partners (e.g., Australia Post) are anticipating delays during this period. We appreciate your patience and understanding as we work to deliver your orders as quickly as possible.
For the fastest possible handling, we recommend selecting Priority Dispatch or Express at checkout, but please keep in mind that some delays may still occur.
Orders can be tracked here: - Track My Order
Christmas Cut-Offs
To ensure your orders arrive in time for Christmas, please refer to the lodgement dates provided by Australia Post below.
For remote or regional areas, we recommend allowing an additional two business days on top of the specified AusPost timelines. This recommendation is based on our past experiences with Australia Post to account for potential delays. However, AusPost recommends adhering to the lodgement dates listed below.
Cut-off time for these dates below is end of day - 11:59 PM.
Example:
- For parcels going to NSW metro areas, the cut-off date is 11:59 PM, 17 December 2024 for standard shipping
- For regional NSW, we suggest placing your order by 11:59 PM, 15 December 2024 to ensure delivery before Christmas.
While we do our best to ensure timely delivery, we highly encourage all customers in remote or regional areas to place their orders as early as possible to avoid any last-minute delays.
| Standard | Priority | Express | |
| NSW | 17/12/24 | 18/12/24 | 21/12/24 |
| ACT | 17/12/24 | 18/12/24 | 21/12/24 |
| VIC | 17/12/24 | 18/12/24 | 21/12/24 |
| QLD | 17/12/24 | 18/12/24 | 21/12/24 |
| WA | 15/12/24 | 16/12/24 | 18/12/24 |
| TAS | 17/12/24 | 18/12/24 | 18/12/24 |
| NT | 14/12/24 | 15/12/24 | 18/12/24 |
For New Zealand:
Standard - 04th December
Express - 14th December
Order Dispatch
At BabiesMart, we strive to dispatch your orders as quickly as possible.
- Standard Shipping: Most orders are typically dispatched within two business days.
- Priority Shipping: Orders with Priority shipping are dispatched within 1 business day.
- Express Shipping: Enjoy faster delivery with express transit times and priority dispatch within 1 business day
- Priority Express Shipping (Only Available to selected Postcodes): Enjoy Delivery within 2 business days
Pre-Orders
When placing a pre-order, a delay occurs as the item is not immediately available for shipment.
- Dispatch begins on the specific date mentioned in the product details.
- Once dispatched, pre-orders follow regular transit times.
Shipping Details
-
Limited Free Shipping Australia-Wide:
Metro and nearby areas as defined by Australia Post qualify for free shipping. For remote areas, we only pass on additional surcharges applied by Australia Post. -
Reliable Shipping Partners:
We work with Australia Post, Sendle, Couriers Please, Aramex, and Startrack to deliver your orders. -
Remote Locations (QLD, WA, NT):
Deliveries to these areas may experience delays as shipments are dispatched from Melbourne.
Shipping Protection
For your peace of mind, we offer Shipping Protection to safeguard parcels from:
- Theft
- Loss during transit
- Delivery to the wrong address
🌟 If a parcel exceeds delivery times by more than 30 business days (excluding returns to sender or incorrect/insufficient addresses), we will issue a full refund. Please note that this process requires confirmation from the courier. Allow us a few additional business days to investigate and confirm the status with the courier before processing the refund.
Shipping-Related Notes
Incorrect or Incomplete Addresses:
- Parcels returned to us due to address errors will incur shipping cost deductions or charges.
Delivery Delays:
- BabiesMart is not liable for courier service delays.
- Refunds are not issued for delays unless the parcel exceeds 30 business days in transit. Please note that this process requires confirmation from the courier. Allow us a few additional business days to investigate and confirm the status with the courier before processing the refund.
International Delivery is Now Available!
We're excited to announce that we now deliver to the following countries:
- New Zealand (Duty-Free)
- Cook Islands
- French Polynesia
- New Caledonia
- Papua New Guinea
- Vanuatu
- Solomon Islands
Check out the collection exclusively built for our international customers for easy checkout and to ensure we meet product guidelines for size and weight: [checkout the collection].
International Shipping: Taxes & Duties
We're committed to offering a transparent shopping experience for our international customers.
Here's a breakdown of the tax and duty rates for each destination:
- New Zealand: All products shipped to New Zealand are Tax & Duty Free
- Papua New Guinea: Tax: 10.00% Duties: 20.00%
- Vanuatu: Tax: 12.50% Duties: 20.00%
- Solomon Islands: Tax: 15.00% Duties: 20.00%
- French Polynesia: Tax: 20.00% Duties: 20.00%
- New Caledonia: Tax: 20.00% Duties: 20.00%
To give a clearer picture: if a product is priced at AUD 20, the tax and duties are calculated as follows: (for example for New Caledonia)
- Tax: $4 (20% of $20)
- Duties: $4 (20% of $20)
This means the total price displayed will be AUD 28, inclusive of all charges.
Moreover, for a seamless shopping experience, you can view product prices in your local currency. For instance, customers in New Caledonia can check out in CFPF. So, a product that's AUD 28 (inclusive of tax and duties) will be displayed as approximately CFPF 2080, making the checkout process more intuitive and familiar.
60-Day Hassle-Free Returns:
At BabiesMart, our priority is ensuring customer satisfaction. That's why we offer a hassle-free return process within 60 days from the date of purchase for all products bought directly from our websites - babiesmart.com.au, babiesmart.co.nz, and babiesmart.nz.
Domestic Returns (Australia and New Zealand):
Damaged, Defective, or Wrong Item:
If a customer's product arrives damaged, defective, or is not what they ordered, they can contact us within 60 days of purchase. We'll quickly resolve the issue by providing a replacement or issuing a store credit. We cover return shipping costs for damaged or defective items.
Change of Mind Returns:
If a customer changes their mind about their purchase, they can return the item within 60 days of purchase for a full store credit or refund. Please note that if a customer opts for a refund, a $20 restocking fee will be deducted from the refund amount.
International Returns (Excluding Australia and New Zealand):
Please note that due to logistical constraints, change-of-mind returns are not accepted for international orders. However, we do offer returns for damaged, defective, or wrong items.
Shipping Related Returns:
Address Changes:
If a customer needs to modify their shipping address, please notify us immediately at customercare@babiesmart.com.au.
Address changes can only be processed if the item has not yet been dispatched. However, if the item has already been shipped and the customer requests an address change, they will be responsible for the re-shipment costs incurred.
Incorrect or Incomplete Address:
If a package is returned to us due to an incorrect or incomplete address provided by the customer, and they opt for a refund instead of re-shipping, we will issue a store credit minus the shipping costs.
Additionally, if the customer prefers a refund, there will be a deduction for the re-stocking fee and shipping charges incurred when the items are returned back to us.
Please note that if a parcel is lost due to an incorrect address provided by the customer, we cannot be held responsible. In such cases, we do not issue refunds or store credit. However, we can assist by creating inquiries with the courier to attempt to retrieve the item, but the outcome depends on the courier's policies and procedures.
Return Conditions:
To be eligible for a return, the customer's item must be in its original condition, unworn or unused, with tags, and in its original packaging.
How to Start a Return Process:
Customers can contact us at customercare@babiesmart.com.au or start a chat with our customer support. They should provide their refund reason and, for faulty or damaged items, include photos or videos. Once confirmed by our team, they'll receive return instructions.
Important Notice: Guidelines for Processing Returns:
- Timely Return: Customers should send back the item within 21 days of receiving return instructions.
- Expired Label: If the return label expires, customers should contact us for assistance.
- Return Approval: Returns must be approved before sending them back.
- Damages and Issues: Customers should inspect their order upon reception and contact us immediately if there are any issues.
Exchanges:
For quick service, customers can return the item and make a separate purchase for the new item.
Refunds:
Refunds are processed within 2-3 business days after receiving and inspecting the return. Please allow additional time for the customer's bank or credit card company to process the refund.
Promotional Periods:
During Black Friday Sales, the Click Frenzy Sale & Items on Clearance, change-of-mind returns are not accepted.
Contact Us:
For any questions or concerns about our return and refund policy, customers can reach out to us at customercare@babiesmart.com.au.
Thank you for choosing BabiesMart. We're dedicated to providing the best shopping experience for you and your little one!