FAQs

It takes about 2- 8 Business days depending on the location. Please check our Shipping Policy

We are based in Australia so we deliver Australia Wide, and we deliver to New Zealand as well.

For New Zealand Free delivery over $99.99 

Any Orders below $99.99 shipping costs are flat $15

If you have been delivered a wrong item, you are eligible for a complete refund including shipping costs. Check out our Returns & Refunds policy

If you have been delivered a damaged item or it has been damaged during transit, you are eligible for a complete refund including shipping costs. Check out our Returns & Refunds policy

Please contact our support by opening a chat or calling at 1300-828-992 during our business hours 09:00 a.m. - 05:00 p.m. AEST Monday to Friday or drop us an email at info@babiesmart.com.au

By opening a chat or calling at 1300-828-992 during our business hours09:00 a.m. - 05:00 p.m. AEST Monday to Friday, or alternatively contact us here.

Go to your account and change your shipping address, if you need to change for any orders placed. Please call us at 1300-828-992 or start a chat support for best solution.

Track your order at After ship: Babies Mart Australia

No we do not keep any payment card data, we use Stripe & Shopify Payments for our checkout process.

No, we do not everything is included in the price & shipping

We can ship to Worldwide, using FedEx, for placing order outside Australia, open a chat and one of our customer representative will be there to help you.

Please contact our support for more info.

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