FAQs

How long does it take for me to receive my order?

It takes about 3 - 10 business days depending on the location. Please check our Shipping Policy

Which Countries we deliver mainly?

We are based in Australia so we deliver Australia Wide, and we deliver to New Zealand as well.

For New Zealand Free delivery over $99.99 

Any Orders below $99.99 shipping costs are flat $15

I received the wrong item

If you have been delivered a wrong item, you are eligible for a complete refund including shipping costs. Check out our Returns & Refunds policy

My order arrived damaged

If you have been delivered a damaged item or it has been damaged during transit, you are eligible for a complete refund including shipping costs. Check out our Returns & Refunds policy

Where should I mail my authorized return?

Please contact our support by opening a chat or calling at 1300-828-992 during our business hours 09:00 a.m. - 06:00 p.m. AEST

How do I receive customer support?

By opening a chat or calling at 1300-828-992 during our business hours 09:00 a.m. - 06:00 p.m. AEST

How do I change my shipping address?

Go to your account and change your shipping address, if you need to change for any orders placed. Please call us at 1300-828-992 or start a chat support for best solution.. 

How do I track the status of my order?

Track your order at After ship: Babies Mart Australia

Will you keep my credit card information on file?

No we do not keep any payment card data, we use Stripe & Shopify Payments for our checkout process.

Do you charge sales tax?

No, we do not everything is included in the price & shipping

Do you ship to my country?

We can ship to Worldwide, using FedEx, for placing order outside Australia, open a chat and one of our customer representative will be there to help you.

Can I change or cancel an order after I've submitted it?

Please contact our support for more info.

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