Kidst AquaLand Explorer 2-in-1 Toy Set Automatic Baby LED Waterproof Bath Toys

Order Dispatch: Most Orders are typically dispatched the same or the next business day.

Orders can be tracked here: - Track My Order

Please Note: During peak sale periods like Black Friday, Christmas & Boxing Day, dispatching & delivery might face delays due to high volumes.

Reliable Shipping Partners: Australia Post, Sendle, Couriers Please, Aramex, Startrack.

Western Australia and Northern Territory: Expect potential delays from courier services as shipments are dispatched from Melbourne.

FOR NEW ZEALAND:

Will Be Delivered After Christmas

Order Dispatch: Orders are mostly dispatched from Melbourne, Victoria or NSW on the same or the next business day.

Shipping Options:

• Free Standard Shipping: Available on all orders over NZD $100.

• Standard Shipping: NZD $10 for orders under NZD $100 (5 - 12 business days).

• Express Shipping: Available at an extra cost (4 - 8 business days).

Reliable Shipping Partners: Australia Post, Sendle, DHL, USPS.

Please Note:

• Estimated shipping terms mean most parcels meet the Estimated Time of Arrival (ETA).

• BabiesMart is not liable for courier service delays, exceeding transit times, or refunding parcels before receipt.

• Parcels returned due to insufficient or incorrect addresses will incur a shipping cost deduction or charge.

• Free shipping does not apply to NT, remote WA, and Remote islands - extra charges will be calculated at checkout.

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Our Refund Policy is valid for Australia as well as New Zealand

Hassle Free Returns

• Change of Mind
• Damaged
• Faulty
• Wrong Item Delivered

We have got you covered for all the reason.

Complete Refund

1. If the product is faulty or damaged
2. If the product is not what is described (the color is different than described or the wrong item was delivered)
3. You have two options either get a full refund or get an exchange of the same or similar value
4. Please scroll down below for Product categories it differs from category to category

Partial Refund

Partial Refund(- Shipping cost) if we pay for return shipping for this reasons, or full refund if a customer pays for return shipping.

1. If a customer does not like the product for whatsoever reason - change of mind
2. If the parcel has been returned to sender due to reasons such as wrong address, failed to collect or whatsoever reasons.

No Change of Mind for Promotional Period

No change of mind for purchases made during promotion period displayed added below, or items that are in clearance.

1. Clearance - the product will be mentioned in the clearance 
2. Promotion Period such as Black Friday, Cyber Monday, etc. 

We do offer 60 days money back guarantee for items that are in sale, the no refund or replacement only implies to special promotion period.

Promotion Period (Recent)

2023:

• Black Friday & Cyber Monday Sale: - 17/11/2023 to 30/11/2023 
• Afterpay Day SALE: (17/08/2023 to 21/08/2023)

2022:

• Black Friday SALE: (24/11/2022 to 29/11/2022)
• Flash SALE: (August 24th Wednesday to September 06 Monday (Extended Till September 11 Sunday 2022)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase or your order number or the details to match your order (if required).

How to start a return process:

1. Email us at customercare@babiesmart.com.au. or Initiate a chat with our customer support
2. Give us your refund reason
3. For items that are faulty or damaged, or the wrong item was delivered you will be eligible to get a full refund, for that we need photos and videos of the item
4. For any other reasons, get a confirmation from our support team and you will get a return address, please remember customers are liable for their shipping return costs.

Please note that returns will need to be approved before sending it back to us, and we will provide an address for the relevant return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at customercare@babiesmart.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@babiesmart.com.au.

International Delivery is Now Available!

We're excited to announce that we now deliver to the following countries:

• New Zealand (Duty Free)
• Cook Islands
• French Polynesia
• New Caledonia
• Papua New Guinea
• Vanuatu
• Solomon Islands

A Curated Collection checkout the collection.

Shipping Rates:

Our shipping rates are based on the weight and size of the item. Generally international shipping has limits of 2 Kg/parcel max.

Rates range from $7 to $62 AUD.

For select items that exceed the standard weight limit, additional shipping charges may apply.

Please note that if shipping rates are displayed more than $100 AUD, these incur special charges. We kindly request customers refrain from purchasing items with these rates.

The shipping rates are calculated at checkout along with duties and tax charges, you may be able to pay in your own currency which we have tried our best to implement with our store.

International Shipping: Taxes & Duties

We're committed to offering a transparent shopping experience for our international customers.

Check out the collection which we exclusively built for our international customers for ease of checkout and to ensure we are meeting product guidelines for size and weight: checkout the collection.

All our product prices for international shipping include both taxes and duties, ensuring no hidden costs upon delivery.

Here's a breakdown of the tax and duty rates for each destination:

These charges are guided by the couriers/carrier company, and we aim to provide 100% transparency.

However, there are exceptional cases where the duties and tax may exceed the amount indicated here. In such instances, we will reach out to the customer for the additional expense.

If the charges exceed the rates provided below, we will have to contact the customer to pay the difference in such exceptions.

However, with the many parcels we've delivered internationally, we have not yet encountered any such exception.

We remain committed to offering maximum support and transparency from our end to resolve any potential issues.

These are the below charges we have already incorporated with our products and 

Papua New Guinea:

• Tax: 10.00%
• Duties: 20.00%

Vanuatu

• Tax: 12.50%
• Duties: 20.00%

Solomon Islands

• Tax: 15.00%
• Duties: 20.00%

French Polynesia:

• Tax: 20.00%
• Duties: 20.00%

New Caledonia:

• Tax: 20.00%
• Duties: 20.00%

New Zealand:

All products shipped to New Zealand are Tax & Duty Free below $1000 NZD.

To give a clearer picture: if a product is priced at $20 AUD, the tax and duties are calculated as follows: (for example for New Caledonia)

• Tax: $4 (20% of $20)
• Duties: $4 (20% of $20)

This means the total price displayed will be $28 AUD, inclusive of all charges.

Moreover, for a seamless shopping experience, you can view product prices in your local currency. For instance, customers in New Caledonia can check out in CFPF. So, a product that's $28 AUD (inclusive of tax and duties) will be displayed as approximately CFPF 2080, making the checkout process more intuitive and familiar.