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Your Ultimate Companion for Maternity Comfort - The Toddly SnuggleMate Collection:
Our SnuggleMate range, a hallmark of comfort and support, now includes three meticulously designed pillows. Each tailored to meet your changing needs during pregnancy, these pillows blend comfort, adaptability, and advanced material technology.
1. Classic Toddly SnuggleMate:
- Size & Material: Standard (30 x 60 cm), a soft blend of bamboo and polyester fibers.
- Features: Versatile for maternity, nursing, and postpartum. Skin-friendly and easy to clean.
- Ideal for: Regular use, providing comfort and support throughout pregnancy and nursing.
2. Toddly SnuggleMate H-Shape Pillow:
- Size & Material: Large 60 x 80 cm crafted from soft polyester fiber.
- Features: Adjustable Velcro design for H and U-shaped configurations offers targeted support, along with the additional pillow support for U-shaped pillows.
- Ideal for: Adapting to bodily changes, and providing focused support for various body areas.
3. Toddly SnuggleMate Mega Pillow with UMORFIL Technology:
- Size & Material: X-Large (70 x 120 cm), made with revolutionary UMORFIL Bionic fibers.
- Features: Luxurious comfort, hypoallergenic, anti-irritation, and superior moisture management. Sparkles at skin-friendly features, having passed the In Vitro skin irritation test.
- Ideal for: Comprehensive body support, enhanced skincare benefits, and environmental friendliness.
Experience the pinnacle of maternity comfort with the "Toddly SnuggleMate Luxe cream grande". Crafted with exceptional materials and designed for unparalleled comfort, this mega-sized pillow represents the ultimate in pregnancy support. Its generous dimensions and plush feel, packaged in a sizeable 50x40x40 cm box, assure you of its superior quality and luxury. Embrace a level of comfort that goes beyond the ordinary, perfectly suited for those who seek the best in life.
Why UMORFIL Bionic Fibers?
- Skin-Friendly: Provides a gentle touch, reducing the risk of skin irritation, perfect for sensitive skin.
- Eco-Conscious Choice: Made from sustainable resources, biodegradable, and minimizing waste.
- Advanced Comfort: Superior moisture-wicking properties for enhanced comfort.
- Versatile Use: Suitable for various stages of pregnancy and beyond.
Choosing Your Perfect SnuggleMate:
- Assess Your Needs: Each pillow offers unique benefits - from the classic for everyday use, the small H-shaped for specific support needs, to the mega pillow for an all-encompassing comfort experience.
- Stage of Pregnancy: Tailored to cater to different stages and postpartum recovery.
SnuggleMate Specifications:
- Materials: Various materials as per choice
- Sizes & Colors: Various dimensions and soothing color options are available.
- Care Instructions: H shaped Pillow and mega Luxe cream is machine washable, the classic is gentle hand washable
The Toddly SnuggleMate Collection is more than just maternity pillows, it's a commitment to providing mothers-to-be with comfort, care, and sustainability. Whether you need adaptable support or a pillow that pampers you with luxury while being kind to your skin and the planet, our range has the perfect solution.
For Australia:
Order Dispatch: Most orders are typically dispatched within two business days. With the Priority shipping option, orders are dispatched within 1 business day.
Pre-orders are dispatched on the date stated in the product details.
Orders can be tracked here: - Track My Order
Shipping Options:
- Limited Free Shipping Australia-Wide: Metro areas and near Metro Areas as defined by Australia Post enjoy free shipping. We only charge you additional costs or surcharges that Australia Post applies to us when delivering to those remote areas determined by Australia Post.
- We offer Standard, Priority Dispatch & Express, transit times are calculated and displayed at checkout.
Reliable Shipping Partners: Australia Post, Sendle, Couriers Please, Aramex, Startrack.
Remote QLD, Remote WA and Northern Territory: Expect potential delays from courier services as shipments are dispatched from Melbourne.
Please Note:
- Estimated shipping terms mean most parcels meet the Estimated Time of Arrival (ETA).
- BabiesMart is not liable for courier service delays, exceeding transit times, or refunding parcels before receipt.
- Parcels returned due to insufficient or incorrect addresses will incur a shipping cost deduction or charge.
Pre-Orders:
When you place a pre-order, there's a small delay before we dispatch your order. This delay happens because the item is not yet available for immediate shipment—it's still in the pre-order phase.
We wait until a specific date mentioned in the product details before we start processing and dispatching pre-orders. Once that date arrives, we swiftly move to fulfil and dispatch your pre-order.
After dispatch, your pre-order follows the regular transit times and delivery process. So, rest assured, your pre-order will be on its way to you as soon as it becomes available as mentioned in the product details.
Shipping Protection:
We offer shipping protection for your peace of mind. Our shipping protection safeguards parcels from:
- Theft
- Loss during transit
- Delivery to the wrong address.
In addition, we provide a full refund if the parcel exceeds delivery for more than 30 business days (excludes parcels returned to the sender and those with incorrect or insufficient addresses provided).
With our shipping protection, you can shop with confidence knowing that your items are covered in case of unforeseen circumstances.
International Delivery is Now Available!
We're excited to announce that we now deliver to the following countries:
- New Zealand (Duty-Free)
- Cook Islands
- French Polynesia
- New Caledonia
- Papua New Guinea
- Vanuatu
- Solomon Islands
Check out the collection exclusively built for our international customers for easy checkout and to ensure we meet product guidelines for size and weight: [checkout the collection].
International Shipping: Taxes & Duties
We're committed to offering a transparent shopping experience for our international customers.
Here's a breakdown of the tax and duty rates for each destination:
- New Zealand: All products shipped to New Zealand are Tax & Duty Free
- Papua New Guinea: Tax: 10.00% Duties: 20.00%
- Vanuatu: Tax: 12.50% Duties: 20.00%
- Solomon Islands: Tax: 15.00% Duties: 20.00%
- French Polynesia: Tax: 20.00% Duties: 20.00%
- New Caledonia: Tax: 20.00% Duties: 20.00%
To give a clearer picture: if a product is priced at AUD 20, the tax and duties are calculated as follows: (for example for New Caledonia)
- Tax: $4 (20% of $20)
- Duties: $4 (20% of $20)
This means the total price displayed will be AUD 28, inclusive of all charges.
Moreover, for a seamless shopping experience, you can view product prices in your local currency. For instance, customers in New Caledonia can check out in CFPF. So, a product that's AUD 28 (inclusive of tax and duties) will be displayed as approximately CFPF 2080, making the checkout process more intuitive and familiar.
60-Day Hassle-Free Returns:
At BabiesMart, our priority is ensuring customer satisfaction. That's why we offer a hassle-free return process within 60 days from the date of purchase for all products bought directly from our websites - babiesmart.com.au, babiesmart.co.nz, and babiesmart.nz.
Domestic Returns (Australia and New Zealand):
Damaged, Defective, or Wrong Item:
If a customer's product arrives damaged, defective, or is not what they ordered, they can contact us within 60 days of purchase. We'll quickly resolve the issue by providing a replacement or issuing a store credit. We cover return shipping costs for damaged or defective items.
Change of Mind Returns:
If a customer changes their mind about their purchase, they can return the item within 60 days of purchase for a full store credit or refund. Please note that if a customer opts for a refund, a $20 restocking fee will be deducted from the refund amount.
International Returns (Excluding Australia and New Zealand):
Please note that due to logistical constraints, change-of-mind returns are not accepted for international orders. However, we do offer returns for damaged, defective, or wrong items.
Shipping Related Returns:
Address Changes:
If a customer needs to modify their shipping address, please notify us immediately at customercare@babiesmart.com.au.
Address changes can only be processed if the item has not yet been dispatched. However, if the item has already been shipped and the customer requests an address change, they will be responsible for the re-shipment costs incurred.
Incorrect or Incomplete Address:
If a package is returned to us due to an incorrect or incomplete address provided by the customer, and they opt for a refund instead of re-shipping, we will issue a store credit minus the shipping costs.
Additionally, if the customer prefers a refund, there will be a deduction for the re-stocking fee and shipping charges incurred when the items are returned back to us.
Please note that if a parcel is lost due to an incorrect address provided by the customer, we cannot be held responsible. In such cases, we do not issue refunds or store credit. However, we can assist by creating inquiries with the courier to attempt to retrieve the item, but the outcome depends on the courier's policies and procedures.
Return Conditions:
To be eligible for a return, the customer's item must be in its original condition, unworn or unused, with tags, and in its original packaging.
How to Start a Return Process:
Customers can contact us at customercare@babiesmart.com.au or start a chat with our customer support. They should provide their refund reason and, for faulty or damaged items, include photos or videos. Once confirmed by our team, they'll receive return instructions.
Important Notice: Guidelines for Processing Returns:
- Timely Return: Customers should send back the item within 21 days of receiving return instructions.
- Expired Label: If the return label expires, customers should contact us for assistance.
- Return Approval: Returns must be approved before sending them back.
- Damages and Issues: Customers should inspect their order upon reception and contact us immediately if there are any issues.
Exchanges:
For quick service, customers can return the item and make a separate purchase for the new item.
Refunds:
Refunds are processed within 2-3 business days after receiving and inspecting the return. Please allow additional time for the customer's bank or credit card company to process the refund.
Promotional Periods:
During Black Friday Sales, the Click Frenzy Sale & Items on Clearance, change-of-mind returns are not accepted.
Contact Us:
For any questions or concerns about our return and refund policy, customers can reach out to us at customercare@babiesmart.com.au.
Thank you for choosing BabiesMart. We're dedicated to providing the best shopping experience for you and your little one!
